We gladly inform you that we’ve implemented Zendesk technical support portal. Its URL is http://cinesoft.zendesk.com
There you’ll find docs and manuals and an easier and more efficient way for bug reporting. For example, an e-mail message sent to support@cinesoft.ru automatically creates a new ticket in Zendesk.
We’ve made a decision to close all duplicating communication channels for our tech support team:
– Forum + User Echo Forum on Cerebro website,
– Cerebro for Clients thread within Cerebro itself.
We shall gradually move all the information that has been accumulated there to Zendesk.
The portal interface:
Besides, we’ve implemented a new much more convenient LiveChat system in Cerebro website – the best way to contact us!
You’ll find the link to the LiveChat in the upper right corner of every webpage.
This time, we’ve made search more convenient, expanded task filtering, and added two new features each to Mirada and Tentaculo.
Executive producer Black Point Ksenia Akimenko shares how the team structures data using Cerebro.
