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Zendesk Support and a new LiveChat system

We gladly inform you that we’ve implemented Zendesk technical support portal. Its URL is http://cinesoft.zendesk.com
There you’ll find docs and manuals and an easier and more efficient way for bug reporting. For example, an e-mail message sent to support@cinesoft.ru automatically creates a new ticket in Zendesk.

We’ve made a decision to close all duplicating communication channels for our tech support team:

–  Forum + User Echo Forum on Cerebro website,

– Cerebro for Clients thread within Cerebro itself.

We shall gradually move all the information that has been accumulated there to Zendesk.

The portal interface:

zen_en

Besides, we’ve implemented a new much more convenient LiveChat system in Cerebro website – the best way to contact us!

You’ll find the link to the LiveChat in the upper right corner of every webpage.

livechat